Privacy & Policy

At Virob, we respect every individual’s right to privacy and we value the trust you place in us. We will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.

Note:

  • Our privacy policy is subject to change at any time without notice and make sure that you are aware of any changes, please review this policy periodically.
  • By visiting this Website you agree to be bound by the terms of this Privacy Policy. If you do not agree please do not use or access our Website.

Collection of Personal Information

When you create a Virob account, or otherwise provide us with your personal information through the Platform, the personal information we collect may include your:

  • Your user name along with Your password,
  • Your name,
  • Your address,
  • Your e-mail address or other contact information,
  • Your telephone number,
  • Your date of birth
  • Your gender
  • Information regarding your transactions on the Website,
  • Your financial information such as bank account information or credit card or debit card or other payment instrument details,
  • IP address
  • Identification code of your communication device which you use to access the Website,
  • Any other Information that you provide during your registration process, if any, on the Website.
    • registering as a user on the Website,
    • registering as a seller on the Website,
    • registering as an affiliate on the Website,

In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

If you sign up for Virob using your social media account or link your Virob account to your social media account or use certain other Virob social media features, we may access information about you which you have voluntarily provided under your social media provider in accordance with the provider's policies and we will manage your personal data which we have collected in accordance with Virob’s privacy policy.

Use and Disclosure of Personal Information

The personal information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

  • To facilitate your use of the Services (as defined in the Terms of Use) and/or access to the Platform;
  • To process orders you submit through the Platform, whether the products are sold by Virob or a third party seller. Payments that you make through the Platform for products, whether sold by Virob or a third party seller, will be processed by our agent;
  • To deliver the products you have purchased through the Platform, whether sold by Virob or a third party seller. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier), whether the product is sold through the Platform by Virob or a third party seller;
  • To update you on the delivery of the products, whether sold through the Platform by Virob or a third party seller, and for customer support purposes;
  • To compare information, and verify with third parties in order to ensure that the information is accurate;
  • Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Platform; improve the layout and/or content of the pages of the Platform and customise them for users; identify visitors on the Platform; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;
  • When you register an account with Virob or otherwise provide us with your personal information through the Platform, we will also use your personal information to send you marketing and/or promotional materials about our or third party sellers’ products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies; and
  • In exceptional circumstances Virob may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.
  • We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
  • We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
  • We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
  • We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Non-Personal Information:

Virob may also collect information other than Personal Information from You through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist Virob to identify You personally. This Non-Personal Information may include:

  • Your geographic location,
  • details of Your telecom service provider or internet service provider,
  • the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.),
  • the operating system of Your system, device and the Website You last visited before visiting the Website,
  • The duration of Your stay on the Website is also stored in the session along with the date and time of Your access, Non-Personal Information is collected through various ways such through the use of cookies. Virob may store temporary or permanent ‘cookies' on Your computer. You can erase or choose to block these cookies from Your computer. You can configure Your computer's browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website.
  • We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Virob may share your personal information with third parties and our affiliates for the above mentioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by Virob. In sharing your personal information with them, we endeavour to ensure that the third parties and our affiliates keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the above mentioned purposes.

Virob does not engage into the business of selling customers’ personal information to third parties.

You hereby represent to Virob that:

  • the Information you provide to Virob from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such Information to Virob.
  • Your providing the Information to Virob and Virob's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
  • Virob and each of Virob entities officers, directors, contractors or agents shall not be responsible for the authenticity of the Information that You or any other user provide to Virob. You shall indemnify and hold harmless Virob and each of Virob entities officers, directors, contracts or agents and any third party relying on the Information provided by You in the event You are in breach of this Privacy Policy including this provision and the immediately preceding provision above.
  • Purpose for collecting, using, storing and processing Your Information Virob collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of each of Virob entities and shall include the following:
    • to facilitate Your use of the Website or other services of Virob entities;
    • to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Website;
    • to provide You with information about products and services available on the Website and to send You information, materials, and offers from Virob;
    • to send You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
    • to send You surveys and marketing communications that Virob believes may be of interest to You;
    • to personalize Your experience on the Website by presenting advertisements, products and offers tailored to Your preferences;
    • to help You address Your problems incurred on the Website including addressing any technical problems;
    • if You purchase any product or avail of any service from the Website, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;
    • for proper administering of the Website;
    • to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
    • to improve the services, content and advertising on the Website;
    • to provide value added services such as Single Sign On. Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof and password in order to access multiple websites and applications;
    • to facilitate various programmes and initiatives launched by Virob or third party service providers and business associates
    • to analyze how our services are used, to measure the effectiveness of advertisements, to facilitating payments
    • to conducting academic research and surveys
    • to protect the integrity of the Website;
    • to respond to legal, judicial, quasi judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
    • to conduct analytical studies on various aspects including user behaviour, user preferences etc.;
    • to permit third parties who may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support;
    • to implement information security practices;
    • to determine any security breaches, computer contaminant or computer virus;
    • to investigate, prevent, or take action regarding illegal activities and suspected fraud,
    • to undertake forensics of the concerned computer resource as a part of investigation or internal audit;

Updating Your Personal Information

You can update your personal information anytime by accessing your account on the Virob Platform.

We take steps to share the updates to your personal information with third parties and our affiliates with whom we have shared your personal information if your personal information is still necessary for the above stated purposes.

Accessing Your Personal Information

If you would like to view the personal information we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed by Virob within the past year, please contact us at our e-mail address below. We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.

If you have an account with Virob, you may access details of your order by logging into your account on the Platform. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat your Virob username, password and order details confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of your Virob username, password or order details, except as stated in the Terms of Use.


Security of Your Personal Information

    Virob ensures that all information collected will be safely and securely stored. We protect your personal information by:

    • Rulstricting access to personal information
    • Maintaining technology products to prevent unauthorized computer access
    • Securely destroying your personal information when it is no longer needed for any legal or business purpose

    Virob uses 128-bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

    If you believe that your privacy has been breached by Virob, please contact us at our e-mail address below.

    Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your Virob password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to Virob. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log off of your account and close the browser when finished using a shared computer.

    Minor

    Virob does not sell products for purchase by children. If you are under 18 years old, you may use our website only with the involvement of a parent or guardian. No Spam, Spyware, or Virus

    Spam, spyware or virus is not allowed on Platform. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address below.

    Contacting Virob

    If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us (and our Data Protection Officer) at dataprivacy@virob.com